Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Please add a link and/or a screenshot of the bug you want to report.
Required fields are marked with an asterisk*
{"xsrfToken":"106a8734d4a7ec4524af7815336e1decf85c7d37_lout","branding":{"id":"4","key":"hsd","name":"Akenza Support Desk","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#236fde","headerLinkHoverBGColor":"#236fde","headerBadgeColor":"#236fde"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c6c6c2db-73a5-48fa-aa1a-6f9ab3bede6d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZWI2MjRjZi1iMmM5LTQyNDAtYjZlMC00ODgyMzcwZGQ2NWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM2YzZjMmRiLTczYTUtNDhmYS1hYTFhLTZmOWFiM2JlZGU2ZCI6WyJyZWFkIl19LCJleHAiOjE3ODY1MjU2NTUsIm5iZiI6MTc4NjUyNTA1NX0.HY8u9flKqvKaGrSzm8yF22m7Rc6Us5mRLkS_2dMNyVY&client=beb624cf-b2c9-4240-b6e0-4882370dd65c&mode=fit","logoId":"c6c6c2db-73a5-48fa-aa1a-6f9ab3bede6d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Akenza Support Center","sharedPortalName":"Akenza Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Akenza Support Center","sharedPortalName":"Akenza Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c674b6d3-066a-4354-8307-cef6535a6435/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZWI2MjRjZi1iMmM5LTQyNDAtYjZlMC00ODgyMzcwZGQ2NWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM2NzRiNmQzLTA2NmEtNDM1NC04MzA3LWNlZjY1MzVhNjQzNSI6WyJyZWFkIl19LCJleHAiOjE3ODY1MjU2NTUsIm5iZiI6MTc4NjUyNTA1NX0.SbmsbENLhIkGXUHwJMQaE57eiO0TV4f8z9_eDFJgnC8&client=beb624cf-b2c9-4240-b6e0-4882370dd65c&height=300&mode=fit","bannerMediaApiFileId":"c674b6d3-066a-4354-8307-cef6535a6435","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"hsd","projectId":10028,"serviceDeskId":4,"name":"Akenza Support Desk","description":"<p>Welcome! You can raise an Akenza Support Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"35","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://akenza.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[8],"key":""},{"id":"37","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://akenza.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[8],"key":""},{"id":"39","name":"Report a bug","descriptionHtml":"<p>Please add a link and/or a screenshot of the bug you want to report.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://akenza.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[8],"key":""},{"id":"34","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://akenza.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[8],"key":""},{"id":"38","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://akenza.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"63","name":"Gateway Notification","descriptionHtml":"","callToAction":"Gateway Notification","introHtml":"","icon":10480,"iconUrl":"https://akenza.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[35,34,39,37]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZWI2MjRjZi1iMmM5LTQyNDAtYjZlMC00ODgyMzcwZGQ2NWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTgwMTAxMzAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjUyNjI1NCwibmJmIjoxNzg2NTI1MDU0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.b-lE11HWVxbRJjTaNasjVaJ_jmPb7KJLyCd7bZ4xr-0","targetCollection":"upload-user-collection-80101301","endpointUrl":"https://api.media.atlassian.com","clientId":"beb624cf-b2c9-4240-b6e0-4882370dd65c","tokenDurationInMins":20}},"reqCreate":{"id":39,"projectId":10028,"issueType":{"id":"10018","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"<p>Please add a link and/or a screenshot of the bug you want to report.</p>","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"<p>Please add a link and/or a screenshot of the bug you want to report.</p>","icon":10476,"iconUrl":"https://akenza.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Symptom","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10068","fieldConfigId":"10201","label":"URL","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/39","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/39","calendarParams":{"firstDay":0,"date":"2026-08-12T10:57:35+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZWI2MjRjZi1iMmM5LTQyNDAtYjZlMC00ODgyMzcwZGQ2NWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTgwMTAxMzAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjUyNjI1NSwibmJmIjoxNzg2NTI1MDU1LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.fu9vsZiVyEvgkICgRelEq1jwkb-PU81h891OfvqdSHU","targetCollection":"upload-user-collection-80101301","endpointUrl":"https://api.media.atlassian.com","clientId":"beb624cf-b2c9-4240-b6e0-4882370dd65c","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"appName\":\"\",\n \"connectToForgeMigration\": {\n \"defined\": false,\n \"willMigrateToForgeBeforeEOS\": \"UNDECIDED\",\n \"migrationGuideUrl\": \"\"\n },\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/4?xdm_e=https%3A%2F%2Fakenza.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIzYjFlZDcxNDJiNDZkZWZlNjAyNzQ4ZDBlZDZkOGE1ZGFlYWVlYTYwNjBlNzJkMzdmNmFlNTRmY2MzN2VjOTcyIiwiaXNzIjoiYjYzM2FiZTAtZDQ4Ni0zNTkzLThjMmQtZjA3ZTcwZGUwNTVkIiwiY29udGV4dCI6e30sImV4cCI6MTc4NjUyNTk1NSwiaWF0IjoxNzg2NTI1MDU1fQ.vjfhal04PuXSnrsoHkQ106TkPooYnlJJrLy-46PgOdk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImI2MzNhYmUwLWQ0ODYtMzU5My04YzJkLWYwN2U3MGRlMDU1ZCIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2FrZW56YS5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9ha2VuemEuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiQVNEIiwiaWQiOiIxMDAyOCJ9fX0sImV4cCI6MTc4NjUyNTk1NSwiaWF0IjoxNzg2NTI1MDU1fQ.6nZkLqd7--ziT4PHiitzaSidGXgSaZRcPxRFYrKYwhk\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://akenza.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://akenza.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ASD\\\",\\\"id\\\":\\\"10028\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ASD\\\",\\\"project.id\\\":\\\"10028\\\",\\\"servicedesk.serviceDeskId\\\":\\\"4\\\",\\\"servicedesk.requestTypeId\\\":\\\"39\\\"}\",\n \"timeZone\":\"Europe/Zurich\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://akenza.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}