{"xsrfToken":"273620dc6b9c87116042f1e62c52e1f1ecb2eb34_lout","branding":{"id":"4","key":"hsd","name":"Akenza Support Desk","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#236fde","headerLinkHoverBGColor":"#236fde","headerBadgeColor":"#236fde"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c6c6c2db-73a5-48fa-aa1a-6f9ab3bede6d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZWI2MjRjZi1iMmM5LTQyNDAtYjZlMC00ODgyMzcwZGQ2NWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM2YzZjMmRiLTczYTUtNDhmYS1hYTFhLTZmOWFiM2JlZGU2ZCI6WyJyZWFkIl19LCJleHAiOjE3Mzg3NTczMTgsIm5iZiI6MTczODc1NjcxOH0.x3isC21pGxcNCDGBzrpL4uHD4Qqxxl2qiHkk-rq7QoM&client=beb624cf-b2c9-4240-b6e0-4882370dd65c&mode=fit","logoId":"c6c6c2db-73a5-48fa-aa1a-6f9ab3bede6d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Akenza Support Center","sharedPortalName":"Akenza Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Akenza Support Center","sharedPortalName":"Akenza Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c674b6d3-066a-4354-8307-cef6535a6435/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZWI2MjRjZi1iMmM5LTQyNDAtYjZlMC00ODgyMzcwZGQ2NWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM2NzRiNmQzLTA2NmEtNDM1NC04MzA3LWNlZjY1MzVhNjQzNSI6WyJyZWFkIl19LCJleHAiOjE3Mzg3NTczMTgsIm5iZiI6MTczODc1NjcxOH0.ZB4HeL-B-SG41HZRxlI7GIyVL6lFR84cWogd9BLJabM&client=beb624cf-b2c9-4240-b6e0-4882370dd65c&height=300&mode=fit","bannerMediaApiFileId":"c674b6d3-066a-4354-8307-cef6535a6435","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"hsd","projectId":10028,"serviceDeskId":4,"name":"Akenza Support Desk","description":"<p>Welcome! You can raise an Akenza Support Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"35","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://akenza.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[8],"key":""},{"id":"37","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://akenza.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[8],"key":""},{"id":"39","name":"Report a bug","descriptionHtml":"<p>Please add a link and/or a screenshot of the bug you want to report.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://akenza.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[8],"key":""},{"id":"41","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://akenza.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[8],"key":""},{"id":"34","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://akenza.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[8],"key":""},{"id":"38","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://akenza.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"63","name":"Gateway Notification","descriptionHtml":"","callToAction":"Gateway Notification","introHtml":"","icon":10480,"iconUrl":"https://akenza.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[41,35,34,39,37]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZWI2MjRjZi1iMmM5LTQyNDAtYjZlMC00ODgyMzcwZGQ2NWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3NTc5MTgsIm5iZiI6MTczODc1NjcxOH0.rcvG5-J9uqq2hP1Qp61UhfH1kkj86mlZszNImsKvAyU","targetCollection":"upload-project-10028","endpointUrl":"https://api.media.atlassian.com","clientId":"beb624cf-b2c9-4240-b6e0-4882370dd65c","tokenDurationInMins":20}},"reqCreate":{"id":41,"projectId":10028,"form":{"name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","intro":"<p>See a place where we can do better? We're all ears.</p>","instructions":"","icon":10498,"iconUrl":"https://akenza.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10038","label":"Akenza Core","selected":false,"children":[]},{"value":"10039","label":"BI Modules","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10068","fieldConfigId":"10201","label":"URL","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/41","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/41","calendarParams":{"firstDay":0,"date":"2025-02-05T12:58:39+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZWI2MjRjZi1iMmM5LTQyNDAtYjZlMC00ODgyMzcwZGQ2NWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3NTc5MTksIm5iZiI6MTczODc1NjcxOX0.xZCkAOLbXtaQGSkba_IehUA_zg4NSJTvkH0JcC0Oweg","targetCollection":"upload-project-10028","endpointUrl":"https://api.media.atlassian.com","clientId":"beb624cf-b2c9-4240-b6e0-4882370dd65c","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/4?xdm_e=https%3A%2F%2Fakenza.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIwYTU0M2IxNzJjZDkzMWM5MmE4MWExNTY3YjMyYWIzNTc1NDhmMWZjNDFhYmY4NDI4OTYyNzIxNzAyNjkyMGE0IiwiaXNzIjoiYjYzM2FiZTAtZDQ4Ni0zNTkzLThjMmQtZjA3ZTcwZGUwNTVkIiwiY29udGV4dCI6e30sImV4cCI6MTczODc1NzYxOCwiaWF0IjoxNzM4NzU2NzE4fQ.zYg3VrA6I2nvvJP6nCEG1E8tq5zlZfbDDL4f2qZfMGc\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImI2MzNhYmUwLWQ0ODYtMzU5My04YzJkLWYwN2U3MGRlMDU1ZCIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvYWtlbnphLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2FrZW56YS5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJBU0QiLCJpZCI6IjEwMDI4In19fSwiZXhwIjoxNzM4NzU3NjE4LCJpYXQiOjE3Mzg3NTY3MTh9.AW9ePWD8OCM0PNHREKlnzrmgoX2YTQkJlq8hGbS3V4g\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://akenza.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://akenza.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ASD\\\",\\\"id\\\":\\\"10028\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ASD\\\",\\\"project.id\\\":\\\"10028\\\",\\\"servicedesk.serviceDeskId\\\":\\\"4\\\",\\\"servicedesk.requestTypeId\\\":\\\"41\\\"}\",\n \"timeZone\":\"Europe/Zurich\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://akenza.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}